.erc-ai-chatbot-container{position:fixed;z-index:99999;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.erc-ai-chatbot-container.position-bottom-right{bottom:24px;right:24px}.erc-ai-chatbot-container.position-bottom-left{bottom:24px;left:24px}.erc-ai-chatbot-toggle{width:64px;height:64px;border-radius:50%;background:linear-gradient(135deg,#06c 0,#0052a3 100%);display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 8px 24px rgba(0,102,204,.35),0 2px 8px rgba(0,0,0,.08);transition:all .35s cubic-bezier(.4, 0, .2, 1);position:relative;overflow:visible}.erc-ai-chatbot-toggle::before{content:'';position:absolute;top:0;left:0;right:0;bottom:0;border-radius:50%;background:linear-gradient(135deg,rgba(255,255,255,.2) 0,transparent 100%);opacity:0;transition:opacity .3s ease}.erc-ai-chatbot-toggle:hover{transform:translateY(-2px) scale(1.05);box-shadow:0 12px 32px rgba(0,102,204,.4),0 4px 12px rgba(0,0,0,.12)}.erc-ai-chatbot-toggle:hover::before{opacity:1}.erc-ai-chatbot-toggle:active{transform:translateY(0) scale(1.02);transition:all .1s ease}.erc-ai-chatbot-toggle img{width:36px;height:36px;border-radius:50%;filter:drop-shadow(0 2px 4px rgba(0, 0, 0, .1))}.erc-ai-chatbot-widget{position:absolute;bottom:88px;right:0;width:400px;max-width:calc(100vw - 40px);height:650px;max-height:calc(100vh - 140px);background:#fff;border-radius:16px;box-shadow:0 20px 60px rgba(0,0,0,.16),0 8px 24px rgba(0,0,0,.08),0 0 0 1px rgba(0,0,0,.04);display:flex;flex-direction:column;overflow:hidden;animation:slideUpWidget .4s cubic-bezier(.4,0,.2,1);backdrop-filter:blur(10px)}.position-bottom-left .erc-ai-chatbot-widget{right:auto;left:0}@keyframes slideUp{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}@keyframes slideUpWidget{from{opacity:0;transform:translateY(24px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}.chatbot-header{background:linear-gradient(135deg,#06c 0,#0052a3 100%);color:#fff;padding:20px 24px;display:flex;justify-content:space-between;align-items:center;position:relative;box-shadow:0 2px 12px rgba(0,0,0,.08)}.chatbot-header::after{content:'';position:absolute;bottom:0;left:0;right:0;height:1px;background:linear-gradient(90deg,transparent,rgba(255,255,255,.2),transparent)}.chatbot-header-content{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.chatbot-logo{width:32px;height:32px;border-radius:50%}.chatbot-header h3{margin:0;font-size:17px;font-weight:700;letter-spacing:-.2px;line-height:1.3;color:var(--chatbot-header-title-color,#fff);background-image:none!important;background:0 0!important}.chatbot-header h3::after,.chatbot-header h3::before{content:none!important;display:none!important}.chatbot-status-badge{display:inline-block;font-size:10px;font-weight:500;padding:3px 8px;border-radius:12px;line-height:1.2;white-space:nowrap;color:#fff;background-color:#2e7d32}.chatbot-status-badge.status-open{background-color:#2e7d32;color:#fff;border:1px solid rgba(255,255,255,.3)}.chatbot-status-badge.status-closed{background-color:#c62828;color:#fff;border:1px solid rgba(255,255,255,.3)}.chatbot-header-actions{display:flex;gap:8px}.chatbot-close,.chatbot-minimize{background:rgba(255,255,255,.2);border:none;color:#fff;width:28px;height:28px;border-radius:4px;cursor:pointer;font-size:20px;line-height:1;transition:background .2s}.chatbot-close:hover,.chatbot-minimize:hover{background:rgba(255,255,255,.3)}.chatbot-messages{flex:1;overflow-y:auto;padding:24px;background:linear-gradient(to bottom,#fafbfc 0,#f5f6f8 100%);display:flex;flex-direction:column;gap:16px;position:relative}.chatbot-message{max-width:82%;padding:12px 16px;border-radius:18px;line-height:1.6;font-size:14.5px;word-wrap:break-word;position:relative}.chatbot-message.user{background:linear-gradient(135deg,#06c 0,#0052a3 100%);color:#fff;align-self:flex-end;border-bottom-right-radius:6px;box-shadow:0 2px 8px rgba(0,102,204,.25),0 1px 3px rgba(0,0,0,.08)}.chatbot-message.bot{background:#fff;color:#1f2937;align-self:flex-start;border-bottom-left-radius:6px;box-shadow:0 2px 8px rgba(0,0,0,.06),0 1px 3px rgba(0,0,0,.04),0 0 0 1px rgba(0,0,0,.02)}.chatbot-message.agent{background:#e8f5e9;color:#1b5e20;align-self:flex-start;border-bottom-left-radius:4px;box-shadow:0 1px 2px rgba(0,0,0,.05);border-left:3px solid #4caf50}.chatbot-agent-name{font-size:11px;font-weight:600;color:#4caf50;margin-bottom:4px}.chatbot-message.system{background:#f0f0f0;color:#4a5568;align-self:center;font-size:13px;border-radius:16px}.chatbot-message-time{font-size:11px;color:#666;margin-top:4px}.erc-message-timestamp{font-size:10px;opacity:.6;margin-top:4px;font-weight:400}.chatbot-message.user .erc-message-timestamp{color:rgba(255,255,255,.8);text-align:right}.chatbot-message.agent .erc-message-timestamp,.chatbot-message.bot .erc-message-timestamp{color:#666}.chatbot-typing{display:inline-flex;gap:5px;padding:14px 18px;background:#fff;border-radius:18px;border-bottom-left-radius:6px;box-shadow:0 2px 8px rgba(0,0,0,.06),0 1px 3px rgba(0,0,0,.04),0 0 0 1px rgba(0,0,0,.02);align-self:flex-start;margin-left:0}.chatbot-typing span{width:9px;height:9px;background:linear-gradient(135deg,#06c 0,#0052a3 100%);border-radius:50%;animation:typingBounce 1.4s ease-in-out infinite;box-shadow:0 2px 4px rgba(0,102,204,.2)}.chatbot-typing span:first-child{animation-delay:0s}.chatbot-typing span:nth-child(2){animation-delay:.2s}.chatbot-typing span:nth-child(3){animation-delay:.4s}@keyframes typing{0%,100%,60%{opacity:.3}30%{opacity:1}}.chatbot-menu-options{display:flex;flex-direction:column;gap:10px;margin-top:12px;width:100%;min-height:fit-content}.chatbot-menu-option{background:0 0;border:2px solid var(--chatbot-color-primary,#06c);color:var(--chatbot-text-color,#333)!important;padding:14px 18px;border-radius:12px;cursor:pointer;transition:all .25s cubic-bezier(.4, 0, .2, 1);font-size:14.5px;font-weight:600;text-align:left;box-shadow:none;position:relative;overflow:hidden;display:block;width:100%;white-space:normal;word-wrap:break-word;overflow-wrap:break-word;line-height:1.5}.chatbot-menu-option *{color:var(--chatbot-text-color,#333)!important}.chatbot-menu-option:hover{background:linear-gradient(135deg,#0052a3 0,#003d7a 100%);border-color:#003d7a;color:#fff;transform:translateX(4px);box-shadow:0 4px 12px rgba(0,102,204,.35)}.chatbot-menu-option:hover .menu-option-icon,.chatbot-menu-option:hover .menu-option-text{color:#fff}.chatbot-menu-option:active{transform:translateX(2px) scale(.98);box-shadow:0 2px 6px rgba(0,102,204,.2)}.menu-option-icon{display:inline-block;font-size:18px;margin-right:10px;vertical-align:middle;position:relative;z-index:1;color:var(--chatbot-text-color,#333)!important;flex-shrink:0}.menu-option-text{color:var(--chatbot-text-color,#333)!important}.chatbot-menu-option>*{position:relative;z-index:1}.chatbot-menu-message{margin-top:16px;animation:slideInFromLeft .3s ease-out;display:block;clear:both}.chatbot-menu-message .erc-message-content{display:block;width:100%}.chatbot-menu-message .menu-description{margin:0 0 8px 0;font-size:14px;color:#4b5563;line-height:1.5}@keyframes slideInFromLeft{from{opacity:0;transform:translateX(-10px)}to{opacity:1;transform:translateX(0)}}.chatbot-input-area{padding:20px 24px;background:#fff;border-top:1px solid #e5e7eb;display:flex;gap:12px;align-items:center;box-shadow:0 -2px 12px rgba(0,0,0,.04)}.chatbot-input{flex:1;border:2px solid #e5e7eb;border-radius:24px;padding:12px 18px;font-size:14.5px;outline:0;transition:all .25s cubic-bezier(.4, 0, .2, 1);background:#f9fafb;color:#1f2937}.chatbot-input:focus{border-color:#06c;background:#fff;box-shadow:0 0 0 4px rgba(0,102,204,.08)}.chatbot-input::placeholder{color:#6b7280;font-weight:400}.chatbot-send-btn{width:44px;height:44px;border-radius:50%;background:linear-gradient(135deg,#06c 0,#0052a3 100%);border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .25s cubic-bezier(.4, 0, .2, 1);box-shadow:0 2px 8px rgba(0,102,204,.3);position:relative}.chatbot-send-btn::after{content:'';position:absolute;inset:0;border-radius:50%;background:linear-gradient(135deg,rgba(255,255,255,.2) 0,transparent 100%);opacity:0;transition:opacity .2s}.chatbot-send-btn:hover{transform:scale(1.08) translateY(-1px);box-shadow:0 4px 16px rgba(0,102,204,.4)}.chatbot-send-btn:hover::after{opacity:1}.chatbot-send-btn:active{transform:scale(1.02)}.chatbot-send-btn:disabled{opacity:.5;cursor:not-allowed;transform:none;box-shadow:none}.chatbot-faq-list{display:flex;flex-direction:column;gap:8px}.chatbot-faq-item{background:#fff;padding:12px;border-radius:8px;border-left:3px solid #06c;cursor:pointer;transition:all .2s}.chatbot-faq-item:hover{background:#f0f8ff;transform:translateX(4px)}.chatbot-faq-question{font-weight:600;color:#1f2937;margin-bottom:4px}.chatbot-faq-answer{font-size:13px;color:#4a5568;display:none}.chatbot-faq-item.expanded .chatbot-faq-answer{display:block;margin-top:8px}@media (max-width:480px){.erc-ai-chatbot-widget{width:100%;height:100%;max-height:100vh;bottom:0;border-radius:0}.erc-ai-chatbot-container.position-bottom-left,.erc-ai-chatbot-container.position-bottom-right{bottom:0;right:0;left:0}}.chatbot-messages::-webkit-scrollbar{width:8px}.chatbot-messages::-webkit-scrollbar-track{background:0 0;margin:8px 0}.chatbot-messages::-webkit-scrollbar-thumb{background:rgba(0,0,0,.15);border-radius:10px;border:2px solid transparent;background-clip:padding-box;transition:background .2s ease}.chatbot-messages::-webkit-scrollbar-thumb:hover{background:rgba(0,0,0,.25);background-clip:padding-box}.quick-replies-container{display:flex;flex-wrap:wrap;gap:10px;padding:12px 0;justify-content:flex-start}.quick-reply-btn{background:linear-gradient(135deg,var(--chatbot-color-primary,#06c) 0,#0052a3 100%);border:2px solid #0052a3;color:#fff!important;padding:10px 18px;border-radius:24px;cursor:pointer;transition:all .25s cubic-bezier(.4, 0, .2, 1);font-size:14px;font-weight:600;box-shadow:0 2px 8px rgba(0,102,204,.25);position:relative;overflow:hidden}.quick-reply-btn *{color:#fff!important}.quick-reply-btn:hover{background:linear-gradient(135deg,#0052a3 0,#003d7a 100%);border-color:#003d7a;color:#fff;transform:translateY(-2px) scale(1.02);box-shadow:0 6px 16px rgba(0,102,204,.35)}.quick-reply-btn:active{transform:translateY(0) scale(.98);box-shadow:0 2px 6px rgba(0,102,204,.2)}.erc-message-avatar{width:32px;height:32px;border-radius:50%;margin-right:8px;vertical-align:middle}.chatbot-message{display:flex;align-items:flex-start;gap:8px}.erc-message-content{flex:1}.unread-badge{position:absolute;top:-5px;right:-5px;background:#f44336;color:#fff;border-radius:50%;width:22px;height:22px;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;animation:pulse-badge 2s infinite}@keyframes pulse-badge{0%,100%{transform:scale(1)}50%{transform:scale(1.1)}}.rating-container{background:#f9f9f9;padding:15px;border-radius:8px;margin:10px 0}.rating-container p{margin:0 0 10px 0;font-weight:500;color:#1f2937}.rating-stars{display:flex;gap:5px;margin-bottom:10px}.rating-star{font-size:28px;cursor:pointer;transition:all .2s;filter:grayscale(100%)}.rating-star.selected,.rating-star:hover{filter:grayscale(0%);transform:scale(1.2)}#rating-comment{width:100%;padding:8px;border:1px solid #ddd;border-radius:4px;font-family:inherit;resize:vertical}.chat-open{animation:slideInUp .3s ease-out}@keyframes slideInUp{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.chatbot-message{animation:fadeInMessage .3s ease-out}@keyframes fadeInMessage{from{opacity:0;transform:translateX(-10px)}to{opacity:1;transform:translateX(0)}}.chatbot-message.user{animation:fadeInMessageRight .3s ease-out}@keyframes fadeInMessageRight{from{opacity:0;transform:translateX(10px)}to{opacity:1;transform:translateX(0)}}body.chatbot-theme-dark .erc-ai-chatbot-widget{background:#1e1e1e;color:#fff}body.chatbot-theme-dark .chatbot-messages{background:#2d2d2d}body.chatbot-theme-dark .chatbot-message.bot{background:#3a3a3a;color:#fff}body.chatbot-theme-dark .chatbot-input{background:#3a3a3a;color:#fff;border-color:#555}body.chatbot-theme-minimal .erc-ai-chatbot-widget{border-radius:0;box-shadow:0 2px 10px rgba(0,0,0,.1)}body.chatbot-theme-minimal .chatbot-message{border-radius:4px}.chatbot-typing span{animation:typingBounce 1.4s infinite ease-in-out}.chatbot-typing span:first-child{animation-delay:0s}.chatbot-typing span:nth-child(2){animation-delay:.2s}.chatbot-typing span:nth-child(3){animation-delay:.4s}@keyframes typingBounce{0%,100%,60%{transform:translateY(0);opacity:.4}30%{transform:translateY(-10px);opacity:1}}.chatbot-upload-btn{width:40px;height:40px;border-radius:50%;background:#f0f0f0;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .2s ease;color:#666}.chatbot-upload-btn:hover{background:#e0e0e0;transform:scale(1.05);color:#06c}.chatbot-upload-btn:active{transform:scale(.95)}.chatbot-upload-preview{background:#f9f9f9;border-top:1px solid #e5e5e5;padding:12px 20px;max-height:150px;overflow-y:auto}.upload-preview-item{display:flex;align-items:center;gap:10px;background:#fff;padding:8px 12px;border-radius:8px;margin-bottom:8px;box-shadow:0 1px 3px rgba(0,0,0,.1)}.upload-preview-item:last-child{margin-bottom:0}.upload-preview-thumbnail{width:40px;height:40px;border-radius:4px;object-fit:cover;flex-shrink:0}.upload-preview-info{flex:1;min-width:0}.upload-preview-name{font-size:13px;font-weight:500;color:#1f2937;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.upload-preview-size{font-size:11px;color:#666}.upload-preview-remove{width:24px;height:24px;border-radius:50%;background:#f44336;color:#fff;border:none;cursor:pointer;font-size:16px;line-height:1;transition:all .2s;flex-shrink:0}.upload-preview-remove:hover{background:#d32f2f;transform:scale(1.1)}.chatbot-upload-modal{position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.6);z-index:100000;display:flex;align-items:center;justify-content:center;animation:fadeIn .2s ease}@keyframes fadeIn{from{opacity:0}to{opacity:1}}.upload-modal-content{background:#fff;border-radius:12px;width:90%;max-width:500px;max-height:80vh;display:flex;flex-direction:column;box-shadow:0 10px 40px rgba(0,0,0,.3);animation:slideUpModal .3s ease}@keyframes slideUpModal{from{opacity:0;transform:translateY(30px)}to{opacity:1;transform:translateY(0)}}.upload-modal-header{padding:20px 24px;border-bottom:1px solid #e5e5e5;display:flex;justify-content:space-between;align-items:center}.upload-modal-header h3{margin:0;font-size:18px;font-weight:600;color:#1f2937}.upload-modal-close{background:0 0;border:none;font-size:28px;line-height:1;color:#666;cursor:pointer;padding:0;width:32px;height:32px;display:flex;align-items:center;justify-content:center;border-radius:4px;transition:all .2s}.upload-modal-close:hover{background:#f0f0f0;color:#333}.upload-modal-body{padding:24px;overflow-y:auto;flex:1}.upload-dropzone{border:3px dashed #ddd;border-radius:12px;padding:40px 20px;text-align:center;transition:all .3s ease;cursor:pointer;background:#fafafa}.upload-dropzone:hover{border-color:#06c;background:#f0f8ff}.upload-dropzone.drag-over{border-color:#06c;background:#e3f2fd;transform:scale(1.02);box-shadow:0 4px 12px rgba(0,102,204,.2)}.upload-dropzone svg{color:#666;margin-bottom:12px}.upload-dropzone.drag-over svg{color:#06c;animation:bounce .5s ease infinite}@keyframes bounce{0%,100%{transform:translateY(0)}50%{transform:translateY(-10px)}}.upload-dropzone p{margin:8px 0;color:#4a5568;font-size:14px}.upload-dropzone .upload-hint{font-size:12px;color:#666;margin-top:4px}.upload-file-list{margin-top:20px}.upload-file-item{background:#fff;border:1px solid #e5e5e5;border-radius:8px;padding:12px;margin-bottom:12px;display:flex;align-items:center;gap:12px;transition:all .2s}.upload-file-item:last-child{margin-bottom:0}.upload-file-item.uploading{border-color:#06c;background:#f0f8ff}.upload-file-item.success{border-color:#4caf50;background:#f1f8f4}.upload-file-item.error{border-color:#f44336;background:#ffebee;animation:shake .3s ease}@keyframes shake{0%,100%{transform:translateX(0)}25%{transform:translateX(-8px)}75%{transform:translateX(8px)}}.file-icon{width:50px;height:50px;flex-shrink:0;border-radius:6px;overflow:hidden;background:#f0f0f0;display:flex;align-items:center;justify-content:center}.file-icon img{width:100%;height:100%;object-fit:cover}.file-icon svg{color:#666}.file-info{flex:1;min-width:0}.file-name{font-size:14px;font-weight:500;color:#1f2937;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:4px}.file-size{font-size:12px;color:#666}.file-progress{margin-top:8px;background:#e5e5e5;border-radius:10px;height:6px;overflow:hidden;position:relative}.file-progress-bar{height:100%;background:linear-gradient(90deg,#06c,#08f);border-radius:10px;transition:width .3s ease;position:relative;overflow:hidden}.file-progress-bar::after{content:'';position:absolute;top:0;left:0;bottom:0;right:0;background:linear-gradient(90deg,transparent,rgba(255,255,255,.3),transparent);animation:shimmer 1.5s infinite}@keyframes shimmer{0%{transform:translateX(-100%)}100%{transform:translateX(100%)}}.file-status{font-size:12px;margin-top:4px;font-weight:500}.file-status.uploading{color:#06c}.file-status.success{color:#4caf50}.file-status.error{color:#f44336}.file-remove{width:28px;height:28px;border-radius:50%;background:#f44336;color:#fff;border:none;cursor:pointer;font-size:18px;line-height:1;transition:all .2s;flex-shrink:0;display:flex;align-items:center;justify-content:center}.file-remove:hover{background:#d32f2f;transform:scale(1.1)}.upload-success-card{background:#fff;border-radius:12px;overflow:hidden;box-shadow:0 2px 8px rgba(0,0,0,.1);margin:8px 0;border:2px solid #4caf50;animation:successPop .4s cubic-bezier(.68,-.55,.265,1.55)}@keyframes successPop{0%{opacity:0;transform:scale(.8)}100%{opacity:1;transform:scale(1)}}.upload-preview-image{width:100%;max-height:200px;background:#f9f9f9;display:flex;align-items:center;justify-content:center;overflow:hidden}.upload-preview-image img{width:100%;height:auto;display:block}.upload-preview-pdf{padding:30px;background:linear-gradient(135deg,#667eea 0,#764ba2 100%);display:flex;align-items:center;justify-content:center}.upload-preview-pdf svg{color:#fff;filter:drop-shadow(0 2px 4px rgba(0, 0, 0, .2))}.upload-info{padding:16px}.upload-filename{font-size:14px;font-weight:600;color:#1f2937;margin-bottom:6px;word-wrap:break-word}.upload-meta{font-size:12px;color:#666;margin-bottom:12px}.upload-download-btn{display:inline-flex;align-items:center;gap:6px;background:#06c;color:#fff;padding:8px 16px;border-radius:6px;text-decoration:none;font-size:13px;font-weight:500;transition:all .2s}.upload-download-btn:hover{background:#0052a3;transform:translateY(-2px);box-shadow:0 4px 8px rgba(0,102,204,.3)}.upload-error-message{background:#ffebee;border:1px solid #f44336;border-radius:8px;padding:12px 16px;margin:8px 0;font-size:13px;color:#c62828;display:flex;align-items:center;gap:8px;animation:shake .3s ease}.upload-error-message::before{content:'⚠️';font-size:16px}@media (max-width:480px){.upload-modal-content{width:95%;max-height:90vh;margin:20px}.upload-modal-header{padding:16px 20px}.upload-modal-body{padding:20px}.upload-dropzone{padding:30px 15px}.upload-file-item{flex-wrap:wrap}.file-icon{width:40px;height:40px}}.upload-spinner{width:20px;height:20px;border:3px solid #f3f3f3;border-top:3px solid #06c;border-radius:50%;animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}100%{transform:rotate(360deg)}}.upload-privacy-notice{background:#fff3cd;border:1px solid #ffc107;border-radius:8px;padding:12px 16px;margin:16px 0;font-size:13px;color:#856404}.upload-privacy-notice a{color:#06c;text-decoration:underline}.upload-privacy-checkbox{display:flex;align-items:flex-start;gap:8px;margin:12px 0}.upload-privacy-checkbox input[type=checkbox]{margin-top:3px;flex-shrink:0}.upload-privacy-checkbox label{font-size:13px;color:#4a5568;cursor:pointer}.upload-success-icon{width:60px;height:60px;margin:0 auto 16px;background:#4caf50;border-radius:50%;display:flex;align-items:center;justify-content:center;animation:successBounce .6s cubic-bezier(.68,-.55,.265,1.55)}@keyframes successBounce{0%{opacity:0;transform:scale(0)}50%{transform:scale(1.2)}100%{opacity:1;transform:scale(1)}}.upload-success-icon svg{color:#fff;width:32px;height:32px}.chatbot-drag-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:rgba(0,102,204,.1);z-index:99998;pointer-events:none;opacity:0;transition:opacity .2s}.chatbot-drag-overlay.active{opacity:1}:root{--chatbot-color-primary:#0066cc;--chatbot-color-secondary:#667eea;--chatbot-color-success:#10b981;--chatbot-color-error:#ef4444;--chatbot-color-warning:#f59e0b;--chatbot-color-info:#3b82f6;--chatbot-color-text-light:#ffffff;--chatbot-color-text-dark:#1f2937;--chatbot-color-bg-user:#0066cc;--chatbot-color-bg-bot:#f3f4f6;--chatbot-color-text-on-user-bg:#ffffff;--chatbot-color-text-on-bot-bg:#1f2937;--chatbot-font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;--chatbot-font-size-base:14px;--chatbot-font-size-heading:16px;--chatbot-font-size-small:12px;--chatbot-font-weight-normal:400;--chatbot-font-weight-bold:600;--chatbot-line-height:1.5;--chatbot-border-radius-widget:12px;--chatbot-border-radius-bubble:18px;--chatbot-spacing-message-gap:12px;--chatbot-spacing-padding-bubble:12px;--chatbot-spacing-padding-widget:20px;--chatbot-animation-duration:300ms;--chatbot-animation-easing:ease}@media (max-width:480px){.erc-ai-chatbot-container{bottom:0!important;left:0!important;right:0!important;top:0!important}.erc-ai-chatbot-widget{position:fixed;top:0;left:0;right:0;bottom:0;width:100%!important;height:100%!important;max-width:100%!important;max-height:100%!important;border-radius:0!important;z-index:99999}.erc-ai-chatbot-toggle{position:fixed;bottom:20px;right:20px;width:56px;height:56px;z-index:99998}.chatbot-header{padding-top:max(16px,env(safe-area-inset-top));padding-left:max(20px,env(safe-area-inset-left));padding-right:max(20px,env(safe-area-inset-right))}.chatbot-input-area{padding-bottom:max(16px,env(safe-area-inset-bottom));padding-left:max(16px,env(safe-area-inset-left));padding-right:max(16px,env(safe-area-inset-right))}.chatbot-close-btn,.chatbot-send-btn,.chatbot-upload-btn{min-width:48px;min-height:48px}.quick-reply-btn{min-height:44px;padding:10px 16px;font-size:15px}.chatbot-message{font-size:15px}.chatbot-header h3{font-size:18px}.chatbot-minimize-btn{display:none}}@media (min-width:481px) and (max-width:767px){.erc-ai-chatbot-widget{width:90vw;max-width:500px;height:80vh;max-height:600px}.quick-reply-btn{min-height:42px}}@media (min-width:768px) and (max-width:1024px){.erc-ai-chatbot-widget{width:400px;height:600px}.erc-ai-chatbot-container.position-bottom-right{right:30px;bottom:30px}.erc-ai-chatbot-container.position-bottom-left{left:30px;bottom:30px}}@media (min-width:1025px){.erc-ai-chatbot-widget{width:380px;height:600px}.chatbot-close-btn,.chatbot-minimize-btn{display:inline-flex}}@media (min-width:1440px){.erc-ai-chatbot-widget{width:420px;height:650px}}@media (prefers-reduced-motion:reduce){*,::after,::before{animation-duration:0s!important;animation-iteration-count:1!important;transition-duration:0s!important;scroll-behavior:auto!important}.chatbot-message,.erc-ai-chatbot-toggle,.erc-ai-chatbot-widget,.quick-reply-btn{animation:none!important;transition:none!important}.chatbot-send-btn:hover,.erc-ai-chatbot-toggle:hover,.quick-reply-btn:hover{transition:background-color 0s!important}}@media (prefers-contrast:high){.erc-ai-chatbot-widget{border:2px solid currentColor}.chatbot-message.bot{background:#000;color:#fff;border:2px solid #fff}.chatbot-message.user{background:#fff;color:#000;border:2px solid #000}.quick-reply-btn{border:2px solid currentColor;font-weight:700}.chatbot-send-btn{border:2px solid currentColor}.chatbot-header{background:#000;color:#fff;border-bottom:2px solid #fff}.chatbot-input{border:2px solid currentColor}}.erc-ai-chatbot-widget.high-contrast-mode .chatbot-message.bot{background:#fff;color:#000;border:1px solid #000}.erc-ai-chatbot-widget.high-contrast-mode .chatbot-message.user{background:#0052a3;color:#fff}.erc-ai-chatbot-widget.high-contrast-mode .chatbot-message.system{background:#f5f5f5;color:#000}.erc-ai-chatbot-widget.high-contrast-mode .chatbot-input{border:2px solid #000;color:#000}.erc-ai-chatbot-widget.high-contrast-mode .quick-reply-btn{border:2px solid #0052a3;color:#0052a3;background:#fff}.erc-ai-chatbot-widget.high-contrast-mode .quick-reply-btn:hover{background:#0052a3;color:#fff}@media (prefers-color-scheme:dark){.erc-ai-chatbot-widget{background:#1f2937;color:#f9fafb}.chatbot-header{background:#111827}.chatbot-message.bot{background:#374151;color:#f9fafb}.chatbot-message.user{background:var(--chatbot-color-primary,#06c);color:#fff}.chatbot-input{background:#374151;color:#f9fafb;border-color:#4b5563}.chatbot-input::placeholder{color:#6b7280}.quick-reply-btn{background:#374151;color:#f9fafb;border-color:#4b5563}.quick-reply-btn:hover{background:#4b5563}.chatbot-menu-option{background:0 0;border:2px solid var(--chatbot-color-primary,#06c);color:#f9fafb!important;box-shadow:none}.chatbot-menu-option:hover{background:rgba(75,85,99,.3)}}.quick-reply-btn{transition:all var(--chatbot-animation-duration) var(--chatbot-animation-easing)}.quick-reply-btn:hover{transform:translateY(-2px) scale(1.02);box-shadow:0 4px 12px rgba(0,102,204,.3)}.quick-reply-btn:active{transform:translateY(0) scale(.98);box-shadow:0 2px 4px rgba(0,102,204,.2)}.erc-ai-chatbot-toggle.has-unread{animation:pulse 2s infinite}@keyframes pulse{0%,100%{transform:scale(1);box-shadow:0 4px 12px rgba(0,102,204,.15)}50%{transform:scale(1.05);box-shadow:0 0 0 8px rgba(0,102,204,.2),0 4px 12px rgba(0,102,204,.15)}}.chatbot-send-btn:not(:disabled){animation:gentlePulse 3s infinite}@keyframes gentlePulse{0%,100%{opacity:1}50%{opacity:.9}}.chatbot-message{animation:messageSlideIn var(--chatbot-animation-duration) var(--chatbot-animation-easing)}@keyframes messageSlideIn{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.upload-success-card{animation:successPop .4s cubic-bezier(.68,-.55,.265,1.55)}@keyframes successPop{0%{opacity:0;transform:scale(.8)}50%{transform:scale(1.05)}100%{opacity:1;transform:scale(1)}}.chatbot-send-btn,.quick-reply-btn{position:relative;overflow:hidden}.chatbot-send-btn::after,.quick-reply-btn::after{content:'';position:absolute;top:50%;left:50%;width:0;height:0;border-radius:50%;background:rgba(255,255,255,.5);transform:translate(-50%,-50%);transition:width .6s,height .6s}.chatbot-send-btn:active::after,.quick-reply-btn:active::after{width:300px;height:300px}.chatbot-messages{scroll-behavior:smooth}.chatbot-close-btn:focus-visible,.chatbot-input:focus-visible,.chatbot-send-btn:focus-visible,.quick-reply-btn:focus-visible{outline:3px solid var(--chatbot-color-primary,#0066cc);outline-offset:2px}.chatbot-menu-option:active,.chatbot-send-btn:active,.quick-reply-btn:active{opacity:.7}@keyframes shake{0%,100%{transform:translateX(0)}10%,30%,50%,70%,90%{transform:translateX(-5px)}20%,40%,60%,80%{transform:translateX(5px)}}.chatbot-error{animation:shake .5s}@media print{.erc-ai-chatbot-container{display:none!important}}@keyframes fadeIn{from{opacity:0}to{opacity:1}}.chatbot-message.animation-fade-in{animation:fadeIn .4s ease-out}@keyframes slideUp{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.chatbot-message.animation-slide-up{animation:slideUp .3s ease-out}@keyframes slideLeft{from{opacity:0;transform:translateX(30px)}to{opacity:1;transform:translateX(0)}}.chatbot-message.animation-slide-left{animation:slideLeft .3s ease-out}@keyframes bounce{0%{opacity:0;transform:translateY(20px) scale(.8)}50%{transform:translateY(-5px) scale(1.02)}70%{transform:translateY(2px) scale(.98)}100%{opacity:1;transform:translateY(0) scale(1)}}.chatbot-message.animation-bounce{animation:bounce .5s cubic-bezier(.68,-.55,.265,1.55)}@keyframes scale{from{opacity:0;transform:scale(.85)}to{opacity:1;transform:scale(1)}}.chatbot-message.animation-scale{animation:scale .3s cubic-bezier(.175,.885,.32,1.275)}@keyframes typingDot{0%,100%,60%{transform:translateY(0);opacity:.7}30%{transform:translateY(-10px);opacity:1}}.chatbot-typing.style-dots span{display:inline-block;width:8px;height:8px;background:#999;border-radius:50%;margin:0 2px;animation:typingDot 1.4s infinite}.chatbot-typing.style-dots span:nth-child(2){animation-delay:.2s}.chatbot-typing.style-dots span:nth-child(3){animation-delay:.4s}@keyframes wave{0%,100%,40%{transform:scaleY(.4)}20%{transform:scaleY(1)}}.chatbot-typing.style-wave span{display:inline-block;width:4px;height:16px;background:#999;margin:0 2px;border-radius:2px;animation:wave 1.2s ease-in-out infinite}.chatbot-typing.style-wave span:nth-child(2){animation-delay:.1s}.chatbot-typing.style-wave span:nth-child(3){animation-delay:.2s}@keyframes pulse{0%,100%{opacity:.4;transform:scale(.9)}50%{opacity:1;transform:scale(1.1)}}.chatbot-typing.style-pulse span{display:inline-block;width:10px;height:10px;background:#999;border-radius:50%;margin:0 3px;animation:pulse 1.5s ease-in-out infinite}.chatbot-typing.style-pulse span:nth-child(2){animation-delay:.2s}.chatbot-typing.style-pulse span:nth-child(3){animation-delay:.4s}@keyframes blink{0%,100%{opacity:1}50%{opacity:.3}}.chatbot-typing.style-typing-text::after{content:'tippt...';display:inline-block;font-size:13px;color:#666;animation:blink 1.4s ease-in-out infinite}.chatbot-message.bubble-rounded-smooth .erc-message-content{border-radius:20px;box-shadow:0 2px 4px rgba(0,0,0,.08)}.chatbot-message.bubble-minimal .erc-message-content{border-radius:4px;box-shadow:none;border:1px solid #e0e0e0}.chatbot-message.bubble-modern .erc-message-content{border-radius:16px;box-shadow:0 4px 12px rgba(0,0,0,.15)}.chatbot-message.bot.bubble-chat-app .erc-message-content{border-radius:18px 18px 18px 4px;box-shadow:0 1px 3px rgba(0,0,0,.1)}.chatbot-message.user.bubble-chat-app .erc-message-content{border-radius:18px 18px 4px 18px;box-shadow:0 1px 3px rgba(0,0,0,.1)}.chatbot-message.style-info .erc-message-content{background-color:#e3f2fd;border-left:4px solid #2196f3;color:#01579b}.chatbot-message.style-success .erc-message-content{background-color:#e8f5e9;border-left:4px solid #4caf50;color:#1b5e20}.chatbot-message.style-warning .erc-message-content{background-color:#fff3e0;border-left:4px solid #ff9800;color:#e65100}.chatbot-message.style-friendly .erc-message-content{background:#f5f5f5;color:#333;box-shadow:0 2px 4px rgba(0,0,0,.08)}.quick-reply-btn{transition:all .2s ease;animation:slideUp .3s ease-out}.quick-reply-btn:hover{transform:translateY(-2px);box-shadow:0 4px 8px rgba(0,0,0,.15)}.quick-reply-btn:active{transform:translateY(0)}.quick-reply-btn:first-child{animation-delay:.1s}.quick-reply-btn:nth-child(2){animation-delay:.2s}.quick-reply-btn:nth-child(3){animation-delay:.3s}.quick-reply-btn:nth-child(4){animation-delay:.4s}.chatbot-message{transition:transform .2s ease}.chatbot-message:hover{transform:translateX(2px)}.chatbot-message.agent::before{content:'👤';font-size:12px;margin-right:5px;opacity:.7}.chatbot-messages{scroll-behavior:smooth}.chatbot-menu-option:focus,.quick-reply-btn:focus{outline:2px solid #0066cc;outline-offset:2px}.chatbot-menu-option,.quick-reply-btn,button{transition:all .2s ease}.chatbot-empty-state{background:#f9fafb;border:1px dashed #e5e7eb;border-radius:12px;padding:24px;text-align:center}.empty-state-icon{font-size:48px;margin-bottom:12px;opacity:.5}.empty-state-title{font-size:16px;font-weight:600;color:#374151;margin-bottom:8px}.empty-state-text{font-size:14px;color:#6b7280;line-height:1.5}.empty-state-action{margin-top:16px}.empty-state-action button{background:#667eea;color:#fff;border:none;padding:10px 20px;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;transition:background .2s ease}.empty-state-action button:hover{background:#5568d3}.chatbot-live-separator{text-align:center;margin:20px 0;position:relative}.chatbot-live-separator::after,.chatbot-live-separator::before{content:'';position:absolute;top:50%;width:35%;height:1px;background:linear-gradient(to right,transparent,#e5e7eb,transparent)}.chatbot-live-separator::before{left:0}.chatbot-live-separator::after{right:0}.chatbot-live-separator span{background:#fff;padding:6px 16px;font-size:12px;color:#6b7280;font-weight:500;border-radius:12px;border:1px solid #e5e7eb;display:inline-block}.chatbot-agent-card{background:linear-gradient(135deg,#f0f9ff 0,#e0f2fe 100%);border:1px solid #bae6fd;border-radius:12px;padding:16px}.agent-card-container{display:flex;align-items:center;gap:12px}.agent-avatar{position:relative;width:56px;height:56px;flex-shrink:0}.agent-avatar img{width:100%;height:100%;border-radius:50%;object-fit:cover;border:2px solid #fff;box-shadow:0 2px 4px rgba(0,0,0,.1)}.agent-avatar-placeholder{width:100%;height:100%;border-radius:50%;background:linear-gradient(135deg,#667eea 0,#764ba2 100%);display:flex;align-items:center;justify-content:center;font-size:28px;border:2px solid #fff;box-shadow:0 2px 4px rgba(0,0,0,.1)}.agent-status{position:absolute;bottom:2px;right:2px;width:14px;height:14px;border-radius:50%;border:2px solid #fff;box-shadow:0 2px 4px rgba(0,0,0,.1)}.agent-status-online{background:#10b981;animation:agent-pulse 2s infinite}.agent-status-offline{background:#ef4444}.agent-status-away{background:#f59e0b}@keyframes agent-pulse{0%,100%{box-shadow:0 0 0 0 rgba(16,185,129,.7)}50%{box-shadow:0 0 0 6px rgba(16,185,129,0)}}.agent-info{flex:1}.agent-name{font-size:16px;font-weight:600;color:#1f2937;margin-bottom:2px}.agent-title{font-size:13px;color:#6b7280;margin-bottom:4px}.agent-status-text{font-size:12px;color:#10b981;font-weight:500}.chatbot-onboarding-tooltip{position:fixed;z-index:10003;background:linear-gradient(135deg,#667eea 0,#764ba2 100%);color:#fff;padding:12px 16px;border-radius:8px;font-size:13px;line-height:1.4;box-shadow:0 4px 12px rgba(0,0,0,.2);max-width:250px;pointer-events:auto;cursor:pointer;animation:onboarding-tooltip-appear .3s ease}@keyframes onboarding-tooltip-appear{from{opacity:0;transform:scale(.9) translateY(-5px)}to{opacity:1;transform:scale(1) translateY(0)}}.chatbot-onboarding-tooltip .tooltip-close{position:absolute;top:4px;right:4px;background:rgba(255,255,255,.2);border:none;color:#fff;width:20px;height:20px;border-radius:50%;font-size:14px;line-height:18px;cursor:pointer;padding:0;display:flex;align-items:center;justify-content:center;transition:background .2s ease}.chatbot-onboarding-tooltip .tooltip-close:hover{background:rgba(255,255,255,.3)}.chatbot-onboarding-tooltip-top::after{content:'';position:absolute;bottom:-8px;left:50%;transform:translateX(-50%);width:0;height:0;border-left:8px solid transparent;border-right:8px solid transparent;border-top:8px solid #764ba2}.chatbot-onboarding-tooltip-bottom::after{content:'';position:absolute;top:-8px;left:50%;transform:translateX(-50%);width:0;height:0;border-left:8px solid transparent;border-right:8px solid transparent;border-bottom:8px solid #667eea}.chatbot-onboarding-tooltip-left::after{content:'';position:absolute;right:-8px;top:50%;transform:translateY(-50%);width:0;height:0;border-top:8px solid transparent;border-bottom:8px solid transparent;border-left:8px solid #764ba2}.chatbot-onboarding-tooltip-right::after{content:'';position:absolute;left:-8px;top:50%;transform:translateY(-50%);width:0;height:0;border-top:8px solid transparent;border-bottom:8px solid transparent;border-right:8px solid #667eea}@keyframes onboarding-pulse{0%,100%{box-shadow:0 0 0 0 rgba(102,126,234,.7)}50%{box-shadow:0 0 0 10px rgba(102,126,234,0)}}@media (prefers-reduced-motion:reduce){*,::after,::before{animation-duration:0s!important;animation-iteration-count:1!important;transition-duration:0s!important}}.chatbot-form-header{display:flex;align-items:flex-start;gap:14px;padding:18px 20px;border-radius:12px;margin-bottom:16px;color:#fff;position:relative;overflow:hidden;box-shadow:0 4px 12px rgba(0,0,0,.12)}.chatbot-form-header::before{content:'';position:absolute;top:0;left:0;right:0;bottom:0;background:linear-gradient(135deg,rgba(255,255,255,.1) 0,transparent 100%)}.chatbot-form-header--livechat{background:linear-gradient(135deg,#06c 0,#0052a3 100%)}.chatbot-form-header--callback{background:linear-gradient(135deg,#06c 0,#0052a3 100%)}.chatbot-form-header--lead{background:linear-gradient(135deg,#667eea 0,#764ba2 100%)}.chatbot-form-header-icon{font-size:28px;line-height:1;flex-shrink:0;position:relative;z-index:1;filter:drop-shadow(0 2px 4px rgba(0, 0, 0, .2))}.chatbot-form-header-text{flex:1;position:relative;z-index:1}.chatbot-form-title{margin:0 0 6px 0;font-weight:700;font-size:16px;line-height:1.3;letter-spacing:-.2px}.chatbot-form-subtitle{margin:0;font-size:13.5px;opacity:.95;line-height:1.5;font-weight:400}.chatbot-form-body{background:linear-gradient(to bottom,#fafbfc 0,#f5f6f8 100%);padding:20px;border-radius:12px;box-shadow:inset 0 2px 4px rgba(0,0,0,.04)}.callback-booking-form,.lead-capture-prompt,.live-chat-preflow-form{margin-top:16px;display:block;clear:both}.callback-booking-form .chatbot-form-body,.lead-capture-prompt .chatbot-form-body,.live-chat-preflow-form .chatbot-form-body{display:block;width:100%}.chatbot-form-input,.chatbot-form-select,.chatbot-form-textarea{width:100%;padding:12px 16px;margin-bottom:12px;border:2px solid #e5e7eb;border-radius:10px;box-sizing:border-box;font-size:14.5px;font-family:inherit;transition:all .25s cubic-bezier(.4, 0, .2, 1);background-color:#fff;color:#1f2937}.chatbot-form-input:focus,.chatbot-form-select:focus,.chatbot-form-textarea:focus{outline:0;border-color:#06c;box-shadow:0 0 0 4px rgba(0,102,204,.12),0 1px 3px rgba(0,0,0,.06);transform:translateY(-1px)}.chatbot-form-input::placeholder,.chatbot-form-textarea::placeholder{color:#666}.chatbot-form-select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23666' d='M6 8L1 3h10z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;padding-right:36px;cursor:pointer}.chatbot-form-select:disabled{background-color:#f5f5f5;color:#666;cursor:not-allowed}.chatbot-form-textarea{resize:vertical;min-height:60px}.chatbot-form-input.chatbot-form-error,.chatbot-form-select.chatbot-form-error,.chatbot-form-textarea.chatbot-form-error{border-color:#dc3545;background-color:#fff8f8}.chatbot-form-input.chatbot-form-error:focus,.chatbot-form-select.chatbot-form-error:focus,.chatbot-form-textarea.chatbot-form-error:focus{box-shadow:0 0 0 3px rgba(220,53,69,.1)}.chatbot-form-error-msg{display:block;color:#dc3545;font-size:12px;margin-top:-4px;margin-bottom:8px;padding-left:2px}.chatbot-form-actions{display:flex;gap:8px;margin-top:12px}.chatbot-form-btn{padding:14px 20px;border:none;border-radius:10px;cursor:pointer;font-weight:700;font-size:14.5px;transition:all .25s cubic-bezier(.4, 0, .2, 1);font-family:inherit;position:relative;overflow:hidden}.chatbot-form-btn--primary{flex:1;background:linear-gradient(135deg,#06c 0,#0052a3 100%);color:#fff;box-shadow:0 4px 12px rgba(0,102,204,.3)}.chatbot-form-btn--primary::before{content:'';position:absolute;inset:0;background:linear-gradient(135deg,rgba(255,255,255,.2) 0,transparent 100%);opacity:0;transition:opacity .25s ease}.chatbot-form-btn--primary:hover:not(:disabled){transform:translateY(-2px);box-shadow:0 6px 20px rgba(0,102,204,.4)}.chatbot-form-btn--primary:hover:not(:disabled)::before{opacity:1}.chatbot-form-btn--primary:active:not(:disabled){transform:translateY(0)}.chatbot-form-btn--primary:disabled{background:#e5e7eb;color:#6b7280;cursor:not-allowed;box-shadow:none}.chatbot-form-btn--secondary{flex:0 0 auto;background:#f3f4f6;color:#4b5563;padding:14px 24px;border:2px solid #e5e7eb}.chatbot-form-btn--secondary:hover{background:#e5e7eb;border-color:#d1d5db;transform:translateY(-1px)}.chatbot-agent-avatar{position:relative;display:inline-block;width:36px;height:36px;flex-shrink:0}.chatbot-agent-avatar img{width:100%;height:100%;border-radius:50%;object-fit:cover;border:2px solid #fff;box-shadow:0 2px 4px rgba(0,0,0,.1)}.chatbot-agent-avatar--online::after{content:'';position:absolute;bottom:0;right:0;width:10px;height:10px;background:#28a745;border-radius:50%;border:2px solid #fff;animation:online-pulse 2s infinite}@keyframes online-pulse{0%,100%{box-shadow:0 0 0 0 rgba(40,167,69,.7)}50%{box-shadow:0 0 0 6px rgba(40,167,69,0)}}.chatbot-bot-avatar{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;background:linear-gradient(135deg,#667eea 0,#764ba2 100%);border-radius:50%;font-size:20px;flex-shrink:0}.chatbot-livechat-transition{background:linear-gradient(135deg,#28a745 0,#20863a 100%);color:#fff;padding:15px;border-radius:8px;margin-bottom:10px}.chatbot-livechat-transition-header{display:flex;align-items:center;gap:12px;margin-bottom:10px}.chatbot-livechat-transition-info h4{margin:0 0 4px 0;font-size:15px;font-weight:700}.chatbot-livechat-transition-info p{margin:0;font-size:13px;opacity:.9}.chatbot-livechat-transition-status{font-size:13px;opacity:.9;padding-top:10px;border-top:1px solid rgba(255,255,255,.2)}@media (prefers-color-scheme:dark){.chatbot-form-body{background:#2a2a2a}.chatbot-form-input,.chatbot-form-select,.chatbot-form-textarea{background-color:#333;border-color:#444;color:#fff}.chatbot-form-input::placeholder,.chatbot-form-textarea::placeholder{color:#888}.chatbot-form-input:focus,.chatbot-form-select:focus,.chatbot-form-textarea:focus{border-color:#4d9fff;box-shadow:0 0 0 3px rgba(77,159,255,.2)}.chatbot-form-select{background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23999' d='M6 8L1 3h10z'/%3E%3C/svg%3E")}}@media (max-width:480px){.erc-ai-chatbot-container{position:fixed!important;top:0!important;left:0!important;right:0!important;bottom:0!important;width:100%!important;height:100%!important;z-index:99999}.erc-ai-chatbot-widget{position:fixed!important;top:0!important;left:0!important;right:0!important;bottom:0!important;width:100%!important;height:100%!important;max-width:100%!important;max-height:100%!important;border-radius:0!important;animation:slideUpMobile .35s cubic-bezier(.4,0,.2,1)}@keyframes slideUpMobile{from{opacity:0;transform:translateY(100%)}to{opacity:1;transform:translateY(0)}}.erc-ai-chatbot-toggle{width:60px!important;height:60px!important;bottom:16px!important;right:16px!important;position:fixed!important;z-index:99998!important}.erc-ai-chatbot-toggle img{width:32px!important;height:32px!important}.chatbot-header{padding-top:max(20px,env(safe-area-inset-top))!important;padding-left:max(20px,env(safe-area-inset-left))!important;padding-right:max(20px,env(safe-area-inset-right))!important;padding-bottom:16px!important}.chatbot-messages{padding:20px max(20px,env(safe-area-inset-left)) 20px max(20px,env(safe-area-inset-right))!important}.chatbot-input-area{padding-bottom:max(20px,env(safe-area-inset-bottom))!important;padding-left:max(20px,env(safe-area-inset-left))!important;padding-right:max(20px,env(safe-area-inset-right))!important;padding-top:16px!important}.chatbot-send-btn{min-width:48px!important;min-height:48px!important;width:48px!important;height:48px!important}.chatbot-upload-btn{min-width:44px!important;min-height:44px!important;width:44px!important;height:44px!important}.chatbot-close,.chatbot-minimize{min-width:44px!important;min-height:44px!important;width:32px!important;height:32px!important;font-size:18px!important}.quick-reply-btn{min-height:48px!important;padding:12px 18px!important;font-size:15px!important;line-height:1.4!important}.chatbot-menu-option{min-height:52px!important;padding:16px 20px!important;font-size:15px!important}.chatbot-form-input,.chatbot-form-select,.chatbot-form-textarea{font-size:16px!important;padding:14px 16px!important;min-height:48px!important;-webkit-appearance:none;-moz-appearance:none;appearance:none}.chatbot-form-textarea{min-height:80px!important;font-size:16px!important}.chatbot-form-btn{min-height:48px!important;padding:16px 24px!important;font-size:16px!important}.chatbot-input{font-size:16px!important;padding:14px 18px!important}.chatbot-header h3{font-size:18px!important;line-height:1.3!important}.chatbot-message{font-size:15px!important;line-height:1.6!important;max-width:90%!important}.chatbot-message-time,.erc-message-timestamp{font-size:11px!important}.chatbot-form-title{font-size:17px!important}.chatbot-form-subtitle{font-size:14px!important}.chatbot-minimize{display:none!important}.chatbot-menu-option,.chatbot-message,.quick-reply-btn{animation-duration:.2s!important}.chatbot-menu-option:hover,.quick-reply-btn:hover{transform:none!important}.chatbot-upload-preview{max-height:120px!important;padding:12px 16px!important}.upload-preview-item{padding:10px!important;gap:8px!important}.upload-preview-thumbnail{width:50px!important;height:50px!important}.chatbot-faq-item{padding:14px 16px!important;font-size:15px!important}.chatbot-faq-question{font-size:15px!important}.chatbot-faq-answer{font-size:14px!important}.rating-star{font-size:32px!important}.upload-modal-content{width:100%!important;height:100%!important;max-width:100%!important;max-height:100%!important;border-radius:0!important}.chatbot-agent-card{padding:14px!important}.agent-avatar{width:48px!important;height:48px!important}.chatbot-messages::-webkit-scrollbar{display:none}.chatbot-messages{-webkit-overflow-scrolling:touch}.chatbot-empty-state{padding:32px 20px!important}.empty-state-icon{font-size:56px!important}.chatbot-onboarding-tooltip{max-width:200px!important;font-size:14px!important}.chatbot-form-header{padding:16px 18px!important}.chatbot-form-header-icon{font-size:32px!important}.chatbot-status-badge{font-size:11px!important;padding:4px 10px!important}}@media (hover:none) and (pointer:coarse){.erc-ai-chatbot-toggle:hover{transform:none!important;box-shadow:0 8px 24px rgba(0,102,204,.35),0 2px 8px rgba(0,0,0,.08)!important}.chatbot-send-btn:hover{transform:none!important;box-shadow:0 2px 8px rgba(0,102,204,.3)!important}.quick-reply-btn:hover{transform:none!important;box-shadow:0 1px 3px rgba(0,0,0,.04)!important;border-color:#e5e7eb!important;color:#374151!important}.chatbot-menu-option:hover{transform:none!important;box-shadow:0 1px 3px rgba(0,0,0,.04)!important;border-color:#e5e7eb!important;color:#374151!important}.chatbot-menu-option:hover::before,.quick-reply-btn:hover::before{opacity:0!important}.chatbot-message:hover{transform:none!important}.quick-reply-btn:active{background:#06c!important;color:#fff!important;border-color:#06c!important;transform:scale(.97)!important}.chatbot-menu-option:active{background:#06c!important;color:#fff!important;border-color:#06c!important;transform:scale(.97)!important}.chatbot-send-btn:active{transform:scale(.95)!important}.erc-ai-chatbot-toggle:active{transform:scale(.95)!important}.chatbot-form-btn--primary:active:not(:disabled){transform:scale(.97)!important;opacity:.9!important}.chatbot-form-btn--secondary:active{transform:scale(.97)!important;background:#d1d5db!important}}@media (min-width:481px) and (max-width:767px){.erc-ai-chatbot-widget{width:90vw!important;max-width:540px!important;height:85vh!important;max-height:650px!important;border-radius:16px!important}.erc-ai-chatbot-container.position-bottom-right{right:5vw!important;bottom:24px!important}.erc-ai-chatbot-container.position-bottom-left{left:5vw!important;bottom:24px!important}.quick-reply-btn{min-height:46px!important;padding:12px 18px!important;font-size:14.5px!important}.chatbot-menu-option{min-height:50px!important;padding:14px 18px!important}.chatbot-form-input,.chatbot-form-select,.chatbot-form-textarea{font-size:15px!important}.chatbot-message{font-size:14.5px!important}}@media (min-width:768px) and (max-width:1024px){.erc-ai-chatbot-widget{width:420px!important;height:640px!important;max-height:85vh!important}.erc-ai-chatbot-container.position-bottom-right{right:32px!important;bottom:32px!important}.erc-ai-chatbot-container.position-bottom-left{left:32px!important;bottom:32px!important}.erc-ai-chatbot-toggle{width:64px!important;height:64px!important}.chatbot-menu-option,.quick-reply-btn{min-height:44px!important}.chatbot-send-btn{min-width:44px!important;min-height:44px!important}}@media (min-width:1025px) and (max-width:1439px){.erc-ai-chatbot-widget{width:400px!important;height:620px!important}.erc-ai-chatbot-container.position-bottom-right{right:24px!important;bottom:24px!important}.erc-ai-chatbot-container.position-bottom-left{left:24px!important;bottom:24px!important}.chatbot-close,.chatbot-minimize{display:inline-flex!important}.quick-reply-btn:hover{transform:translateY(-2px) scale(1.02)!important}.chatbot-menu-option:hover{transform:translateX(4px)!important}}@media (min-width:1440px){.erc-ai-chatbot-widget{width:440px!important;height:680px!important}.erc-ai-chatbot-container.position-bottom-right{right:32px!important;bottom:32px!important}.erc-ai-chatbot-container.position-bottom-left{left:32px!important;bottom:32px!important}.chatbot-messages{padding:28px!important}.chatbot-message{font-size:15px!important}}@media (min-width:1920px){.erc-ai-chatbot-widget{width:480px!important;height:720px!important}.chatbot-header{padding:24px 28px!important}.chatbot-header h3{font-size:18px!important}}@media (max-width:915px) and (orientation:landscape){.erc-ai-chatbot-widget{height:95vh!important;max-height:95vh!important}.chatbot-messages{padding:16px 24px!important}.chatbot-header{padding:12px 20px!important}.chatbot-input-area{padding:12px 20px!important}.chatbot-form-header{padding:12px 16px!important}.chatbot-form-body{padding:16px!important}}@media (max-width:320px){.chatbot-header h3{font-size:16px!important}.chatbot-message{font-size:14px!important;padding:10px 14px!important}.quick-reply-btn{font-size:14px!important;padding:10px 14px!important}.chatbot-menu-option{font-size:14px!important;padding:14px 16px!important}.chatbot-form-input,.chatbot-form-select,.chatbot-form-textarea{font-size:16px!important;padding:12px 14px!important}.chatbot-input{padding:12px 16px!important}}@media (max-width:480px){.chatbot-form-input:focus,.chatbot-form-textarea:focus,.chatbot-input:focus{scroll-margin-bottom:20px}.erc-ai-chatbot-widget:has(.chatbot-form-input:focus) .chatbot-messages,.erc-ai-chatbot-widget:has(.chatbot-input:focus) .chatbot-messages{max-height:40vh}}@media (max-width:768px){.chatbot-typing span{will-change:transform}.chatbot-menu-option,.quick-reply-btn{will-change:auto}.erc-ai-chatbot-widget{box-shadow:0 10px 40px rgba(0,0,0,.12)!important}.chatbot-message.bot{box-shadow:0 1px 3px rgba(0,0,0,.08)!important}.chatbot-message.user{box-shadow:0 1px 3px rgba(0,102,204,.2)!important}}@media (max-width:480px){html.text-size-large .chatbot-message{font-size:17px!important}html.text-size-large .chatbot-form-input,html.text-size-large .chatbot-form-select,html.text-size-large .chatbot-form-textarea{font-size:18px!important}html.text-size-large .quick-reply-btn{font-size:16px!important;padding:14px 20px!important}}.chatbot-timeout-options{margin:15px 0!important}.chatbot-timeout-card{background:linear-gradient(135deg,#fff9e6 0,#fff3cd 100%);border:1px solid #ffc107;border-radius:12px;padding:18px;text-align:center}.chatbot-timeout-card p{margin:0 0 12px 0;color:#856404;font-size:14px}.chatbot-timeout-card p strong{color:#664d03}.chatbot-timeout-buttons{display:flex;gap:10px;justify-content:center;flex-wrap:wrap;margin-bottom:12px}.chatbot-timeout-buttons .chatbot-form-btn{min-width:140px;font-size:13px;padding:10px 16px}.chatbot-timeout-note{font-size:12px!important;color:#997a00!important;margin-bottom:0!important}.chatbot-waiting-timeout{background:#fff3cd!important;color:#856404!important;border:1px solid #ffc107;padding:12px 16px!important;border-radius:8px;font-weight:500}@media (max-width:480px){.chatbot-timeout-buttons{flex-direction:column}.chatbot-timeout-buttons .chatbot-form-btn{width:100%}}.chatbot-outside-hours-alternatives{background:linear-gradient(135deg,#f8fafc 0,#f1f5f9 100%);border:1px solid #e2e8f0;border-radius:12px;padding:18px;margin-top:12px}.chatbot-outside-hours-alternatives p{margin:0 0 14px 0;font-weight:600;color:#1f2937;font-size:14px}.chatbot-alt-btn{display:block;width:100%;padding:14px 16px;border:none;border-radius:8px;cursor:pointer;font-weight:600;font-size:14px;text-align:left;transition:all .2s ease;margin-bottom:10px;line-height:1.4}.chatbot-alt-btn:last-child{margin-bottom:0}.chatbot-alt-btn small{font-weight:400;opacity:.9;font-size:12px}.chatbot-alt-btn--primary{background:linear-gradient(135deg,var(--chatbot-color-primary,#06c) 0,#0052a3 100%);color:#fff;box-shadow:0 2px 8px rgba(0,102,204,.25)}.chatbot-alt-btn--primary:hover{background:linear-gradient(135deg,#0052a3 0,#003d7a 100%);transform:translateY(-1px);box-shadow:0 4px 12px rgba(0,102,204,.35)}.chatbot-alt-btn--secondary{background:linear-gradient(135deg,#0052a3 0,#003d7a 100%);color:#fff;box-shadow:0 2px 6px rgba(0,82,163,.2)}.chatbot-alt-btn--secondary:hover{background:linear-gradient(135deg,#003d7a 0,#002952 100%);transform:translateY(-1px);box-shadow:0 4px 10px rgba(0,82,163,.3)}.chatbot-alt-btn--tertiary{background:#fff;color:var(--chatbot-color-primary,#06c);border:2px solid var(--chatbot-color-primary,#06c);box-shadow:0 1px 4px rgba(0,0,0,.08)}.chatbot-alt-btn--tertiary:hover{background:var(--chatbot-color-primary,#06c);border-color:#0052a3;color:#fff;transform:translateY(-1px);box-shadow:0 4px 12px rgba(0,102,204,.35)}.chatbot-alt-btn--tertiary:hover small{color:rgba(255,255,255,.9)}.chatbot-alt-btn--tertiary small{color:#4a5568}.chatbot-gdpr-overlay{position:absolute;top:0;left:0;right:0;bottom:0;background:linear-gradient(135deg,#f8fafc 0,#e2e8f0 100%);display:flex;align-items:center;justify-content:center;padding:20px;z-index:100;animation:gdprFadeIn .3s ease}@keyframes gdprFadeIn{from{opacity:0}to{opacity:1}}.chatbot-gdpr-content{background:#fff;border-radius:16px;padding:28px 24px;max-width:320px;width:100%;text-align:center;box-shadow:0 8px 32px rgba(0,0,0,.12);border:1px solid #e2e8f0}.chatbot-gdpr-icon{font-size:40px;margin-bottom:12px;line-height:1}.chatbot-gdpr-content h4{margin:0 0 12px 0;font-size:20px;font-weight:700;color:#1f2937}.chatbot-gdpr-intro{font-size:14px;color:#4a5568;line-height:1.5;margin:0 0 18px 0}.chatbot-gdpr-checkbox{display:flex;align-items:flex-start;gap:10px;text-align:left;padding:14px;background:#f8fafc;border-radius:10px;border:1px solid #e2e8f0;margin-bottom:14px}.chatbot-gdpr-checkbox input[type=checkbox]{width:20px;height:20px;margin:0;flex-shrink:0;cursor:pointer;accent-color:var(--chatbot-color-primary,#0066cc)}.chatbot-gdpr-checkbox label{font-size:13px;color:#374151;line-height:1.4;cursor:pointer;user-select:none}.chatbot-gdpr-link{display:inline-block;font-size:13px;color:var(--chatbot-color-primary,#06c);text-decoration:none;margin-bottom:18px;transition:color .2s}.chatbot-gdpr-link:hover{color:#0052a3;text-decoration:underline}.chatbot-gdpr-buttons{display:flex;flex-direction:column;gap:10px}.chatbot-gdpr-accept{background:linear-gradient(135deg,var(--chatbot-color-primary,#06c) 0,#0052a3 100%);color:#fff;border:none;padding:14px 20px;border-radius:10px;font-size:15px;font-weight:600;cursor:pointer;transition:all .2s ease;box-shadow:0 2px 8px rgba(0,102,204,.25)}.chatbot-gdpr-accept:hover:not(:disabled){background:linear-gradient(135deg,#0052a3 0,#003d7a 100%);transform:translateY(-1px);box-shadow:0 4px 12px rgba(0,102,204,.35)}.chatbot-gdpr-accept:disabled{background:#cbd5e0;color:#718096;cursor:not-allowed;box-shadow:none}.chatbot-gdpr-decline{background:0 0;color:#64748b;border:1px solid #cbd5e0;padding:12px 20px;border-radius:10px;font-size:14px;font-weight:500;cursor:pointer;transition:all .2s ease}.chatbot-gdpr-decline:hover{background:#f1f5f9;border-color:#94a3b8;color:#475569}.chatbot-gdpr-note{font-size:11px;color:#94a3b8;margin:14px 0 0 0;line-height:1.4}@media (max-width:480px){.chatbot-gdpr-overlay{padding:16px}.chatbot-gdpr-content{padding:24px 20px}.chatbot-gdpr-icon{font-size:36px}.chatbot-gdpr-content h4{font-size:18px}.chatbot-gdpr-intro{font-size:13px}.chatbot-gdpr-checkbox{padding:12px}.chatbot-gdpr-checkbox label{font-size:12px}}.chatbot-sr-only,.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border-width:0}.chatbot-form-btn:focus-visible,.chatbot-menu-option:focus-visible,.quick-reply-btn:focus-visible{outline:3px solid #0066cc;outline-offset:2px}.chatbot-form-input:focus-visible,.chatbot-form-select:focus-visible,.chatbot-form-textarea:focus-visible{outline:3px solid #0066cc;outline-offset:1px;border-color:#06c}.chatbot-skip-link{position:absolute;top:-40px;left:0;background:#06c;color:#fff;padding:8px 16px;z-index:100000;transition:top .3s ease}.chatbot-skip-link:focus{top:0}.erc-ai-chatbot-widget.dark-mode .chatbot-menu-option:focus-visible,.erc-ai-chatbot-widget.dark-mode .quick-reply-btn:focus-visible{outline-color:#66b3ff}.chatbot-form-btn:disabled,.chatbot-form-input:disabled,.chatbot-form-select:disabled,.chatbot-form-textarea:disabled{opacity:.6;cursor:not-allowed}[aria-modal=true]:focus{outline:0}@media print{.erc-ai-chatbot-container,.erc-ai-chatbot-toggle,.erc-ai-chatbot-widget{display:none!important}}